RENTING IN CANBERRA?

FOR OUR TENANTS TO BE

Looking for a place in Canberra to call home? View our current listings below and don't hesitate to reach out if you've got any questions, we're always happy to help!

VIEW OUR CURRENT LISTINGS

Emily has been amazing during the process of securing our family our new rental. From our first communication Emily has been helpful and professional and a pleasure to deal with. Highly recommend.

KATE

FOR OUR CURRENT TENANTS

EMERGENCY REPAIRS

For any maintenance (big or small), please reach out to your property manager directly or submit a request via the tenant portal on Ailo. This helps us ensure your request is logged and attended to efficiently.

If an urgent issue occurs outside of business hours and you are unable to contact your property manager, please don’t panic. You’re welcome to call one of our trusted tradespeople for assistance. We’ve listed our preferred trades below for your convenience. If they are unavailable and the matter is urgent, you may arrange another appropriately licensed trade to assist.

Where possible, we encourage you to speak with the trade to help troubleshoot the issue before booking a call-out. For plumbing or electrical concerns, it’s also a good idea to contact Evoenergy or Jemena first, as the issue may relate to the utility provider’s network rather than the property itself. Please keep in mind that if a tradesperson is called after hours for a non-emergency, any additional costs may be passed on to you.

DOWNLOAD OUR URGENT TRADES LIST

What counts as urgent?

A burst water service
A blocked or broken lavatory system
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
Failure of gas, electricity, or water supply to the premise
Failure of a refrigerator supplied with the premises
Breakdown of any service essential for hot water, cooking, heating, or laundering
Any fault that makes the premises unsafe, insecure, or likely to cause injury
A serious fault in any door, staircase, lift, or common area that prevents reasonable access or usage of the premise

troubleshoot first

Where possible, we encourage you to speak with the trade to help troubleshoot the issue before booking a call out. For plumbing or electrical concerns, it's also worth contacting the utility provider first, as the issue may relate to their network rather than the property. Please keep in mind that if a tradesperson is called after hours for a non emergency, any additional costs may be passed on to you.

Emily has been amazing during the process of securing our family our new rental. From our first communication Emily has been helpful and professional and a pleasure to deal with. Highly recommend.

KATE

We’ve had an excellent experience with the Onward team. They are consistently proactive, quick to identify issues, and always come to the table with practical, well-thought-out solutions. Communication has been clear, timely, and easy to understand, which makes the entire process stress-free. It’s refreshing to work with a team that is so organised and genuinely on top of things. Highly recommend.

Emily has been amazing during the process of securing our family our new rental. From our first communication Emily has been helpful and professional and a pleasure to deal with. Highly recommend.

KATE