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PROPERTY MANAGEMENT SERVICES
WHAT IT'S LIKE TO WORK WITH US
You’ll feel like our service was made just for you because we start by asking what your goals and preferences are. We know that two owners with identical properties on the same street can want different things. One might want maximum rent and doesn’t mind turning tenants over to get it. Another wants a tenant who stays for years and treats the place like their own, even if that means pricing slightly under market. Neither approach is wrong and we manage each of these properties differently.
PROPERTY MANAGEMENT SERVICES
WHAT IT'S LIKE TO WORK WITH US
You’ll feel like our service was made just for you because we start by asking what your goals and preferences are. We know that two owners with identical properties on the same street can want different things. One might want maximum rent and doesn’t mind turning tenants over to get it. Another wants a tenant who stays for years and treats the place like their own, even if that means pricing slightly under market. Neither approach is wrong and we manage each of these properties differently.
We’ve recently started working with Onward Property Management and couldn’t be happier. They’ve been professional, responsive, and genuinely easy to deal with from day one. Everything has been handled smoothly and efficiently. Highly recommend their services to anyone looking for a reliable and proactive property manager!
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DACO GROUP
We’ve recently started working with Onward Property Management and couldn’t be happier. They’ve been professional, responsive, and genuinely easy to deal with from day one. Everything has been handled smoothly and efficiently. Highly recommend their services to anyone looking for a reliable and proactive property manager!
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DACO GROUP
I have recently started working with Emily and Renee at Onward Property Management and would highly recommend their services. Emily and Renee are proactive and responsive, and the onboarding process was smooth and efficient. I have appreciated their attention to detail and coordination of different elements to get the property ready to rent, and they found wonderful tenants for my property quickly. I am confident that with their management, the tenants and my property will be well looked after. Many thanks Emily and Renee.
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JESSICA
We’ve had such a positive experience moving into our new home. Renee has been incredibly kind, welcoming and approachable throughout the process. She even left us a thoughtful gift to welcome us into the property, which was such a lovely surprise and made settling in feel extra special. We really appreciate her warmth and support and would happily recommend her!
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JESSICA
As an interstate investor, having a property manager I can trust is incredibly important and Emily from Onward Property has been outstanding. Her communication has been fantastic from day one. The entire setup and onboarding process was seamless, and she took the time to get me set up on their systems, which has made managing bills and property expenses so much easier. Emily has gone above and beyond in managing inspections and coordinating trades on my behalf. She has consistently made herself available to provide access to the property and ensure everything runs smoothly, giving me complete confidence that my investment is being well looked after despite being interstate.
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SIOBAHN
For Property Owners
We'll start with a conversation about your goals for the property, how involved you'd like to be, and how often you want to hear from us. You're always invited to attend routine inspections (unless you've already told us you don't need to) and we keep all the images on file for your records. With us looking after your property, you'll always know where you stand with the rent, the market, updates, and any potential issues that may arise.
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You’ll know exactly what your obligations are, what's normal for the market, and we’ll cover all your options so you can make informed decisions.
We’d love to tell you everything will run smoothly and chances are, they will, but just know, we’re onto it if/when things don’t go to plan. Because emergencies can happen, rent can fall behind and what matters is how they’re handled. With us, we can tell you it will be swift and you’ll be informed the whole way, not afterwards.
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Strategic market analysis and property marketing
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Professional photography and online advertising
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Advice on market trends and investment strategies
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Weekly open homes and private viewings
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Coordination of inspections and property viewings
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Thorough tenant vetting and selection
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Preparation and management of tenancy agreements
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Regular property inspections and condition reports
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Rent collection, reconciliation, and monitoring
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Prompt management of tenancy issues and arrears
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Coordination of repairs, maintenance, and renovations
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Annual rental reviews and property assessments
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Representation at ACAT if needed
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Expertise in the Residential Tenancies Act
I have recently started working with Emily and Renee at Onward Property Management and would highly recommend their services. Emily and Renee are proactive and responsive, and the onboarding process was smooth and efficient. I have appreciated their attention to detail and coordination of different elements to get the property ready to rent, and they found wonderful tenants for my property quickly. I am confident that with their management, the tenants and my property will be well looked after. Many thanks Emily and Renee.
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JESSICA
FOR TENANTS
We introduce ourselves so you know exactly who to reach out to and we'll help you look after the property well by showing you what to look out for and when to contact us (don't feel bad!). You'll be equipped with everything you need to prepare for inspections, so nothing is a surprise. And if there's ever an emergency repair, you'll already know what to do before you're standing in the middle of one.
Renting should feel simple, supportive, and stress-free and we’re here to make your home experience seamless.
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Easy online applications and progress tracking
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Reliable, fast maintenance with real-time updates
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Friendly, responsive team who value clarity and respect
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Support tailored to your tenancy and lifestyle
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Local area guidance on suburbs, schools, transport, and amenities
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Pet-friendly advice and policies
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Convenient online rent payments
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Smooth move-in and move-out support with checklists and condition reports
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Emergency contact and after-hours assistance
We’ve had such a positive experience moving into our new home. Renee has been incredibly kind, welcoming and approachable throughout the process. She even left us a thoughtful gift to welcome us into the property, which was such a lovely surprise and made settling in feel extra special. We really appreciate her warmth and support and would happily recommend her!
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BEN
EVERYONE KNOWS WHAT TO EXPECT
A lot of the tension that can exist between owners and tenants (we’ve seen it all before in previous agencies!) comes down to no-one explaining the rules clearly at the start. That's why at Onward, upfront communication is our priority. We make sure to brief tenants on their obligations before moving in and give them a straightforward checklist before routine inspections: what to tidy and what we’re looking for. Owners are also given the same clarity: what your obligations are and what’s coming up.
EVERYONE KNOWS WHAT TO EXPECT
A lot of the tension that can exist between owners and tenants (we’ve seen it all before in previous agencies!) comes down to no-one explaining the rules clearly at the start. That's why at Onward, upfront communication is our priority. We make sure to brief tenants on their obligations before moving in and give them a straightforward checklist before routine inspections: what to tidy and what we’re looking for. Owners are also given the same clarity: what your obligations are and what’s coming up.
CANBERRA PROPERTY MANAGEMENT
FOR INTERSTATE OWNERS
If you live outside of Canberra and your property is here, we can help! We manage a number of properties from interstate owners and our goal is to give you the same level of visibility for your property as if you were just down the road. We make sure you have inspection reports, photos and updates and of course, direct contact with us.
As an interstate investor, having a property manager I can trust is incredibly important and Emily from Onward Property has been outstanding. Her communication has been fantastic from day one. The entire setup and onboarding process was seamless, and she took the time to get me set up on their systems, which has made managing bills and property expenses so much easier. Emily has gone above and beyond in managing inspections and coordinating trades on my behalf. She has consistently made herself available to provide access to the property and ensure everything runs smoothly, giving me complete confidence that my investment is being well looked after despite being interstate.
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SIOBAHN
READY TO SWITCH PROPERTY MANAGERS?
It’s really simple and we’d love to have you at Onward. We take care of the details for you...
STEP THREE
We introduce ourselves to your tenant directly so there’s no gap in communication.
step two
Once we have your agency details we’ll contact them for you and arrange the transfer. We move the tenancy file, the bond details and lease terms.
STEP ONE
Let us know you’d like to move your property to us. (We’ll celebrate with you later.)
READY TO SWITCH PROPERTY MANAGERS?
It’s really simple and we’d love to have you at Onward. We take care of the details for you...
step oNE
Let us know you’d like to move your property to us. (We’ll celebrate with you later.)
step two
Once we have your agency details we’ll contact them for you and arrange the transfer. We move the tenancy file, the bond details and lease terms.
step tHREE
We introduce ourselves to your tenant directly so there’s no gap in communication.
Contact Us
FAQ'S
No. To offer the best possible service, we only manage properties with Canberra, ACT.
Yes, absolutely! We'd love to look after your property. It's really easy to move it over to us and we do all the work for you. No need to disrupt your tenant either. Just reach out and we'll get it started for you!
Yes, absolutely! We'd love to look after your property. It's really easy to move it over to us and we do all the work for you. No need to disrupt your tenant either. Just reach out and we'll get it started for you!
A property manager looks after the day-to-day of renting out your property, so you don't have to. That means finding and vetting tenants, collecting rent, running routine inspections, coordinating repairs and maintenance, and staying on top of your obligations as a landlord. Done well, it means you get the benefit of owning an investment property without needing to be the one fielding calls about a broken hot water system at 11pm.
A property manager looks after the day-to-day of renting out your property, so you don't have to. That means finding and vetting tenants, collecting rent, running routine inspections, coordinating repairs and maintenance, and staying on top of your obligations as a landlord. Done well, it means you get the benefit of owning an investment property without needing to be the one fielding calls about a broken hot water system at 11pm.
Yes, plenty of owners do. It's legal, and if you've got the time, the local knowledge, and you don't mind being the one tenants call at odd hours, it can work fine. What a property manager actually buys you is time back, someone who knows the current legislation without having to look it up, and a buffer between you and the harder conversations — chasing rent, handling disputes, walking through what happens if something goes wrong. If that trade-off is worth it to you, that's when we come in.
Yes, plenty of owners do. It's legal, and if you've got the time, the local knowledge, and you don't mind being the one tenants call at odd hours, it can work fine. What a property manager actually buys you is time back, someone who knows the current legislation without having to look it up, and a buffer between you and the harder conversations — chasing rent, handling disputes, walking through what happens if something goes wrong. If that trade-off is worth it to you, that's when we come in.
Property management fees in Canberra are usually charged as a percentage of the weekly rent, plus a few standard costs like a letting fee when a new tenant moves in. The exact number depends on your property and what you need from us. Get in touch and we'll talk through your specific situation.
Property management fees in Canberra are usually charged as a percentage of the weekly rent, plus a few standard costs like a letting fee when a new tenant moves in. The exact number depends on your property and what you need from us. Get in touch and we'll talk through your specific situation.
Yes, and it can feel just as close-up as if you lived down the road. We give interstate owners full visibility on their property: inspection reports, photos, regular updates, and direct contact with us when you need it.
Yes, and it can feel just as close-up as if you lived down the road. We give interstate owners full visibility on their property: inspection reports, photos, regular updates, and direct contact with us when you need it.